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Frequently Asked Questions

Missing Tracking Information

Please take note that your order may have already been shipped using a pallet method, and the tracking number will be updated shortly. LTL networks, which utilize pallets for shipping, typically have comparable transit times to carriers like UPS, Fed

Order Cancellation

You can do so free of charge anytime prior to your order being processed and shipped out. Once booked or shipped, deductions may apply. Please email us at [email protected] if you wish to cancel your order.

Items Damaged During Transit

We do very diligent quality inspections on all of our equipment before it leaves our warehouse. However, it is possible that your order may get mishandled by the shipping carriers. If your product arrives damage upon arrival, make sure to take photos

Shipping Deadline Not Met

While we always try to aim to achieve the listed shipping times, variables such as holidays or shipping carrier delays may occur which are out of our hands. If you have any additional questions regarding order times, please send us an email at suppor

Returns

Please feel free to check our Refund Policy to verify your return/refund eligibility. For damaged/missing items, you need to request a review of your case within 3 days of arrival or else it might not be considered damaged/missing upon arrival. Refun